doen55 Privacy Policy

This Privacy Policy ("Policy") is issued by doen55 ("doen55", "we", "our", "us"), the operator of the online gaming and sports betting platform accessible at doen55.net. This Policy describes how doen55 collects, processes, stores, and protects the personal information of all individuals who access or use the doen55 platform, including registered account holders, visitors who browse the site without registering, and any person who contacts doen55 through its support channels.

By accessing doen55.net or creating a registered account, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue your use of the doen55 platform immediately.

This Policy should be read alongside the doen55 Terms and Conditions, which govern your use of the platform more broadly. Where this Policy refers to personal data being used for purposes described in the Terms and Conditions, both documents form part of the same contractual framework between you and doen55.

doen55 collects personal data through multiple touchpoints across the platform. The categories of data we collect are described below, along with the circumstances under which each category is collected.

doen55 uses the personal data we collect for the following clearly defined purposes. We do not use personal data for any purpose not listed here without first obtaining your explicit consent.

doen55 will only send you promotional emails or SMS messages if you have explicitly opted in to receive such communications. You may withdraw this consent at any time by contacting support via live chat or by following the unsubscribe instructions included in any marketing message.

doen55 processes your personal data on the following legal bases, consistent with internationally recognised data protection principles:

• Contractual necessity: The majority of data processing at doen55 is necessary for the performance of the contract between you and doen55 — specifically, the operation of your account, the processing of your transactions, and the delivery of gaming and betting services.
• Legal obligation: doen55 is required by its international gaming licence and applicable anti-money laundering regulations to collect and retain certain categories of data, including KYC documentation and financial transaction records. This processing is non-negotiable and cannot be opted out of.
• Legitimate interests: doen55 processes technical and device data to protect the security and integrity of the platform, detect and prevent fraud, and conduct aggregate analytics to improve the user experience. These interests do not override your fundamental rights and freedoms.
• Consent: Where doen55 processes your data for promotional communications or optional profiling, this is done on the basis of your freely given, specific, and informed consent. You retain the right to withdraw this consent at any time without consequence to the operation of your account.

doen55 does not sell, rent, or trade your personal information. We may share your personal data with the following limited categories of third parties, and only to the extent necessary for the stated purpose:

doen55.net uses cookies and similar tracking technologies to enable core platform functionality, maintain your session state, prevent fraud, and collect aggregate analytics about how the platform is used. The types of cookies used on doen55.net are as follows:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, preserve your account settings, and enable secure transactions. These cookies cannot be disabled without impairing core site functionality.
• Functional Cookies: These cookies remember your preferences — such as language settings and display options — to provide a more personalised experience across sessions.
• Analytics Cookies: doen55 uses privacy-preserving analytics to understand aggregate user behaviour on the platform, including which sections are most visited and where users encounter difficulties. This data is anonymised and not linked to individual accounts.
• Security Cookies: These cookies are used to detect and prevent fraudulent behaviour, including bot activity, multiple account creation from the same device, and unusual transaction patterns.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect your ability to use certain features of the doen55 platform. doen55 does not use third-party advertising cookies or cross-site tracking technologies.

doen55 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The general retention periods applied by doen55 are as follows:

• Account and registration data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of verification, or longer if required by a specific regulatory authority directive.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Gameplay and betting history: Retained for a minimum of two (2) years to support dispute resolution and responsible gaming monitoring.
• Customer support communications: Retained for two (2) years from the date of the last communication in a support thread.
• Technical and device data (logs): Retained for up to twelve (12) months for security analysis purposes, after which it is anonymised or deleted.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised. If you request account closure before the retention period expires, your account will be deactivated but the underlying data retained for the legally required period before permanent deletion.

You hold the following rights in relation to the personal data that doen55 holds about you. To exercise any of these rights, please contact doen55 support via live chat with your account details and a description of your request. doen55 will verify your identity before processing any data rights request.

• Right of Access: You may request a copy of all personal data that doen55 holds about you. doen55 will provide this within 30 days of a verified request at no charge.
• Right to Rectification: If any personal data held by doen55 is inaccurate or incomplete, you may request that it be corrected. Supporting documentation may be required for changes to core identity data.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing applies. This right is subject to doen55's legal retention obligations — data that must be retained under AML or gaming licence requirements cannot be deleted before the applicable retention period expires.
• Right to Data Portability: You may request that doen55 provide your personal data in a structured, commonly used, machine-readable format for transfer to another service provider, where technically feasible.
• Right to Restrict Processing: You may request that doen55 temporarily stop processing your data in certain circumstances, such as while the accuracy of the data is contested.
• Right to Object: You may object to the processing of your personal data where it is based on doen55's legitimate interests. doen55 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

The doen55 platform is strictly intended for individuals who are 21 years of age or older. doen55 does not knowingly collect personal data from any person under the age of 21. If doen55 discovers or is notified that personal data has been collected from an individual who is below the minimum age threshold, the relevant account will be immediately closed, all associated data will be deleted (except where retention is required for regulatory reporting purposes), and any deposits received will be returned to the verified owner of the payment method used.

doen55 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Key security measures include:

• TLS/SSL encryption for all data transmitted between your device and doen55.net
• AES-256 encryption for sensitive personal data stored in our databases
• Multi-factor authentication requirements for administrative access to systems containing personal data
• Role-based access controls ensuring that staff members only access data required for their specific function
• Regular penetration testing and vulnerability assessments by independent security specialists
• Automated monitoring systems that detect and alert on anomalous access patterns in real time
• Formal incident response procedures with defined timelines for breach notification

In the event of a personal data breach that poses a risk to your rights and freedoms, doen55 will notify affected users as quickly as practicable and will take all reasonable steps to mitigate the impact of the breach. Despite our best efforts, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying doen55 immediately if you suspect any unauthorised access to your account.

doen55 operates under an international gaming licence and may process or store personal data on servers located outside Pakistan. Where personal data is transferred to a country that does not have data protection laws equivalent to international standards, doen55 will ensure that appropriate safeguards are in place — such as standard contractual clauses or binding corporate rules — to protect the data throughout the transfer and at its destination.

By using the doen55 platform, you acknowledge and consent to the transfer of your personal data to the jurisdictions in which doen55 and its service providers operate, subject to the safeguards described in this section.

doen55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or changes to the doen55 platform and services. When we make material changes to this Policy, we will publish the updated version at doen55.net/privacy-policy with a revised effective date and will notify registered users via email where the change is significant enough to warrant direct communication.

Your continued use of the doen55 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how doen55 is protecting your personal information.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way doen55 handles your personal data, please contact the doen55 Data Support team through the following channel:

This Privacy Policy was last reviewed and updated on 1 January 2026. It is the most current version and supersedes all previous versions of the doen55 Privacy Policy.